The North West Local Health Integration Network (LHIN) manages how heath services are delivered and knew they needed to listen to and involve local communities in setting a care plan for the future. That’s why they decided to work with us. The resulting partnership led to Share Your Story, Shape Your Care – a game-changing online engagement initiative that received the International Association for Public Participation (IAP2)’s inaugural Innovation of the Year award for 2009.

Share Your Story, Shape Your Care allowed the North West LHIN to develop a health services plan that more closely reflected the values of local communities and their health care needs. And, it further enhanced their reputation as a government agency that listens closely to public views and gives them close consideration when making tough decisions.